Shipping policy

Brand: Silanyas
Product Category: 92.5 Sterling Silver Jewellery
Effective Date: 22 September 2026

At Silanyas, every order is quality-checked, securely packed and dispatched with care. This policy explains shipping charges, order processing, delivery timelines, tracking and shipping-related claims for orders placed directly through our website.

1. Domestic Shipping and Charges

Free standard shipping is available across India on orders above ₹4,999.
Orders of ₹4,998 or below may attract a shipping charge, displayed at checkout before payment.
Express shipping may be available at an additional charge, subject to destination pincode and courier availability.
The shipping rate or promotional waiver displayed at checkout at the time of purchase will apply to the order.

2. Order Processing and Dispatch

Orders are ordinarily processed and dispatched within 1–2 business days after successful payment confirmation.
Orders placed on Sundays, public holidays or non-working days will be processed on the next business day.
Every order undergoes a quality check and packing verification before dispatch.
Personalised, customised, made-to-order or specially sourced products may require additional processing time. Any applicable estimate will be displayed on the product page or communicated before dispatch.
Dispatch timelines are estimates and do not guarantee a delivery date.

3. Estimated Delivery Timelines

Express orders are typically delivered within 1–3 business days after dispatch, subject to pincode serviceability and courier operations.

Standard delivery times vary depending on the destination and courier partner. Delivery estimates shown on the website, checkout page or tracking link are indicative and may change after dispatch.

Business days exclude Sundays and applicable public holidays.

4. Order Tracking

After dispatch, tracking details will ordinarily be shared through email and/or WhatsApp using the contact information provided with your order.

Please use the tracking link or number to monitor your shipment. Tracking updates may take some time to appear after the parcel is handed over to the courier partner.

5. Shipping Availability

Silanyas ships to most serviceable pincodes in India. Serviceability depends on courier coverage, local restrictions and location accessibility.

If an address becomes unserviceable after an order is placed, Silanyas may contact you for an alternative serviceable address or cancel and refund the affected order, as applicable.

6. Delivery Delays

We aim to deliver orders within the estimated timeframe. However, delays may occur because of weather, public holidays, strikes, transportation disruptions, natural events, regulatory restrictions, security conditions, high-volume periods or courier delays.

Where available, Silanyas will support customers in following up with the courier partner. A delay alone does not establish that a shipment is lost.

7. Address and Contact Accuracy

Customers must provide a complete and accurate name, mobile number, email address, house or building details, street, landmark, city, state and pincode at checkout.

Please review your details carefully before completing payment. Address changes cannot be guaranteed after an order has been placed or dispatched.

Silanyas is not responsible for delays, failed delivery or additional logistics costs arising from incorrect, incomplete or inaccessible address details supplied by the customer.

If a parcel is returned because of an incorrect address, recipient unavailability, refusal or repeated failed delivery attempts, re-shipping may be subject to the applicable shipping charge.

8. Secure Packaging

Every order is securely packed to reduce the risk of scratches, moisture exposure and handling damage during transit.

Silanyas may maintain packing photographs, videos, product identifiers, weight records and dispatch information for quality control and claim verification.

Please retain the outer package, shipping label, invoice and all internal packaging until you have confirmed that the order is complete and undamaged.

9. Damaged or Tampered Packages

If the outer package appears opened, torn, resealed, tampered with, severely damaged or otherwise unusual at delivery, refuse the shipment wherever reasonably possible and contact Silanyas immediately.

If you accept the parcel, do not discard the packaging. Record its condition before opening and preserve the complete package for investigation.

Please report shipping-related concerns as soon as possible, preferably within 24 hours of delivery. This reporting period supports prompt investigation and does not limit non-waivable rights under applicable law.

10. Unboxing Video for Shipping Claims

For claims involving missing items, missing components, incorrect products, transit damage, tampering or packaging discrepancies, a clear, continuous and unedited unboxing video is required for verification and processing, subject to applicable law.

The video should:

Begin before the sealed outer package is opened.
Clearly show the shipping label and all sides of the parcel.
Keep the full parcel visible while it is opened.
Show every product, accessory, certificate, complimentary gift and packaging component.
Capture the alleged damage, shortage or discrepancy during the same recording.
Contain no pauses, cuts, edits or obscured sections that prevent verification.

Silanyas may be unable to approve or process a claim if the recording is insufficient to verify the issue against packing and dispatch records. This requirement does not exclude any non-waivable remedy under applicable consumer law.

11. Lost or Undelivered Shipments

If tracking shows no movement or your order remains undelivered beyond the estimated period, contact Silanyas with your order number.

A shipment will be treated as lost after the courier partner confirms the loss or Silanyas completes the applicable investigation.

Following verification, an appropriate resolution may include a replacement or refund, depending on product availability and the circumstances.

If tracking shows “delivered” but you have not received the parcel, notify Silanyas promptly so that delivery records can be investigated.

12. Delivery Attempts and Return to Origin

Customers should remain available at the delivery address and respond to legitimate delivery communications.

If a prepaid parcel is refused, remains unclaimed or is returned to Silanyas because of customer-provided address or availability issues, any refund will be processed after the parcel is received and verified.

Shipping or return-to-origin charges may be deducted where the failed delivery is attributable to the customer, where the deduction was disclosed and where it is permitted by applicable law.

13. Payment Method

Silanyas currently accepts prepaid orders only. Cash on Delivery is not available.

Orders are processed only after successful payment confirmation. If payment is deducted but the order is not confirmed, please contact us with the transaction details.

14. Consumer Rights

Nothing in this Shipping Policy excludes, restricts or overrides any non-waivable right or remedy available under applicable Indian law.

This policy should be read together with our Return, Refund & Exchange Policy. Genuine defects, incorrect supplies, verified transit damage and other matters requiring a statutory remedy will be assessed under the applicable legal framework.