Privacy policy

Brand: Silanyas
Effective Date: 11 October 2026

Silanyas respects your privacy and is committed to handling your personal information responsibly when you visit our website, place an order or contact our customer-care team.

This policy explains what information may be collected, how it may be used and the choices available to you.

1. Information We Collect

When you visit or shop on our website, we may collect information such as:

  • Contact details: Name, email address, mobile number and billing or shipping address.

  • Order information: Products purchased, order value, transaction status, delivery details and return or exchange requests.

  • Customer communications: Messages, enquiries, feedback and information you provide when contacting customer care.

  • Technical information: Information such as IP address, browser type, device information and website usage data, where collected through our website, Shopify or related technologies.

  • Marketing preferences: Your preferences and consent regarding promotional emails, messages or other marketing communications.

Payment information may be processed by the payment service provider used at checkout. Silanyas does not need to receive or store your complete payment credentials to process an order.

2. How We Use Your Information

We may use your information to:

  • Process, confirm and deliver orders.

  • Provide order updates, invoices and tracking information.

  • Handle returns, exchanges, refunds, complaints and customer-support requests.

  • Verify transactions and investigate suspected fraud, misuse or delivery discrepancies.

  • Improve our website, products, shopping experience and customer service.

  • Send promotional communications where permitted and, where required, with your consent.

  • Meet applicable legal, accounting, tax and regulatory obligations.

3. Shopify and Third-Party Service Providers

Our online store is hosted on Shopify. Your information may be processed by Shopify and by third-party service providers needed to operate the store, including payment gateways, courier partners, website tools and customer-communication services.

These providers may process information according to their own privacy policies and applicable contractual or legal obligations.

Please review Shopify's privacy information and the policies of relevant third-party providers for further details.

4. Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to operate the store, remember preferences, understand website activity and support marketing or analytics where enabled.

You may be able to manage cookies through your browser settings or any cookie-preference tool available on the website. Disabling certain cookies may affect some store functions.

5. Sharing of Information

We do not intend to sell your personal information as a standalone product. Information may be shared when reasonably necessary with:

  • Shopify and website service providers.

  • Payment processors and financial service providers.

  • Courier and delivery partners.

  • Customer-support, analytics and marketing service providers, where used.

  • Professional advisers, auditors or authorities where required by law.

  • Relevant parties involved in protecting our rights, customers or business against fraud or unlawful activity.

We aim to share only information reasonably necessary for the relevant purpose.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes and comply with applicable legal requirements.

We use appropriate measures intended to protect information against unauthorised access, misuse, loss or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

7. Your Choices and Rights

Depending on applicable law, you may request access to, correction of or deletion of your personal information, or raise a concern about how it is handled.

You may also opt out of promotional communications by using the unsubscribe option where available or by contacting us. Transactional messages necessary to fulfil an order or meet legal obligations may still be sent.

To make a privacy-related request, contact us using the details below. We may need to verify your identity before acting on the request.

8. Children's Privacy

Our website is intended for general shopping by adults and is not knowingly designed to collect personal information directly from children in circumstances where parental consent is required by law. If you believe a child has provided personal information inappropriately, please contact us.

9. External Links

Our website may contain links to third-party websites or services. Silanyas is not responsible for the privacy practices of external websites. Please review their policies before sharing personal information with them.

10. Changes to This Policy

We may update this Privacy Policy when our business practices, website features or legal requirements change. The revised version will be published on this page with an updated effective date where appropriate.

11. Contact Us

For privacy questions or requests:

Brand: Silanyas
Email: silanyas.care@gmail.com
WhatsApp: +91 8076489458
Legal Business Name: SILANYAS
Registered Business Address: Full registered address to be added

Before publication, Silanyas should confirm the data collected by its Shopify setup, enabled cookies, advertising tools and third-party apps, and ensure this policy accurately describes those practices.