Refund policy

Brand: Silanyas
Product Category: 92.5 Sterling Silver Jewellery
Effective Date: 11 October 2026

At Silanyas, every order is quality-checked and securely packed before dispatch. We want you to shop with confidence. This policy explains the conditions for returns, exchanges, refunds and order cancellations for purchases made directly through our website.

1. Return and Exchange Window

Eligible products may be requested for return or exchange within 3 days of delivery, as recorded by our logistics partner. Requests must be submitted through the Silanyas Returns and Exchange Section within this period.

2. Eligibility for Returns and Exchanges

To qualify for a change-of-mind return or exchange, the product must:

Be unused and unworn, except for a brief indoor fit check where reasonably necessary.
Be in its original condition, without scratches, dents, breakage, stains or signs of wear.
Have all original product tags, identification tags, security tags and tamper-evident seals intact.
Not have been resized, engraved, altered, repaired, cleaned, polished or modified.
Include the original jewellery box, pouch, invoice, authenticity documents, certificates, accessories and any complimentary gifts.
Match the product originally dispatched by Silanyas.

Please do not remove the product tag or security seal until you have decided to keep the jewellery.

3. Non-Returnable and Non-Exchangeable Products

The following products are not eligible for change-of-mind returns or exchanges for preference, fit or size reasons:

Earrings, nose pins, toe rings and other pierced or hygiene-sensitive jewellery.
Personalised, engraved, customised, made-to-order or specially sourced products.
Name jewellery, Soul Bands and name mangalsutras.
Silver coins, idols, utensils, artefacts and silver gifting articles.
Gift cards, vouchers and products marked Final Sale, Non-Returnable or Non-Exchangeable.
Products purchased under offers that expressly exclude returns or exchanges.

These exclusions do not apply where a product is incorrectly supplied, verified as damaged in transit, has a genuine manufacturing defect, or where applicable law requires a remedy.

4. Incorrect, Missing, Damaged or Defective Products

Please contact us as soon as possible, preferably within 24 hours of delivery, if you receive an incorrect item, a missing item or component, a transit-damaged product, or a product with an apparent manufacturing defect.

Please provide:

Your order number and registered contact details.
Clear photographs of the product, parcel, shipping label, invoice and issue.
A brief description of the concern.
A continuous, unedited unboxing video beginning with the sealed outer parcel and showing the shipping label, opening of the package and inspection of all contents.

For missing-item, incorrect-item, transit-damage, tampering and packaging-discrepancy claims, the unboxing video is required for verification, subject to applicable law.

5. How to Request a Return or Exchange

Submit your request through the Silanyas Returns and Exchange Section within the applicable period.
Select the product and reason for the request.
Upload the required photographs and video.
Wait for written return authorisation and pickup instructions.
Repack the product with all original packaging, documents, accessories and promotional items.
Hand over the parcel only to the authorised pickup agent and retain the pickup acknowledgement and tracking details.

Products sent without prior authorisation may not be accepted or traceable.

6. Quality and Authenticity Inspection

Every returned product undergoes quality and authenticity inspection. This may include checking the product condition, tags, security seals, stones, clasps, 925 stamp, hallmark or other traceability information where applicable, packaging and consistency with our dispatch records.

A voluntary return or exchange may be declined if the product fails inspection. If rejected, the product may be sent back to the customer, and applicable return-shipping charges may be payable.

7. Exchange Terms

An approved product may be exchanged once, subject to availability.

If the replacement costs more, the price difference must be paid before dispatch.
If the replacement costs less, the balance will be handled through a refund or store-credit option communicated during processing.
If the requested product is unavailable, Silanyas may offer an alternative product, store credit or refund, as applicable.
An exchanged product is not eligible for another change-of-mind exchange. Rights relating to genuine defects or incorrect products remain unaffected.

8. Refunds and Shipping Charges

Approved refunds will be initiated after the returned product is received and successfully passes the applicable quality and authenticity inspection.

Refunds will ordinarily be issued to the original payment method. The time taken for the amount to reflect in your account depends on your bank, card issuer, UPI provider or payment gateway.

For an approved change-of-mind return:

Original shipping charges, if any, will not be refunded.
A reverse-pickup charge disclosed on the website or Returns Portal may be deducted from the refund.

These deductions will not apply where the return results from an incorrect product supplied by Silanyas, verified transit damage or a genuine manufacturing defect attributable to Silanyas, subject to applicable law.

9. Silver, Tarnishing and Natural Variations

Sterling silver naturally reacts with air, humidity, perspiration, skin chemistry, perfumes, cosmetics and chemicals. Tarnishing, oxidation and gradual changes in finish are not, by themselves, manufacturing defects.

Oxidised finishes may lighten with friction, cleaning or regular use. Rhodium plating may gradually wear or fade. Minor variations in colour, texture, shape or finish may occur in handcrafted jewellery.

Normal wear and tear, tarnishing, plating wear, accidental damage and damage caused by improper care are not treated as manufacturing defects. Paid maintenance services may be available, subject to availability.

Please follow the Silanyas Jewellery Care Guide to help preserve your jewellery.

10. Promotions and Complimentary Gifts

If a return causes an order to no longer qualify for a discount, complimentary gift or promotional benefit, the associated benefit must also be returned unused. If it is not returned, the refund may be adjusted according to the disclosed offer terms and applicable law.

11. Order Cancellation

An order may be cancelled before dispatch through the available cancellation option or by contacting Silanyas. Once dispatched, an order cannot ordinarily be cancelled and must be handled under this policy.

Any cancellation charge will be applied only in accordance with applicable law and the terms disclosed at the time of purchase.

12. Consumer Rights

Nothing in this policy excludes, restricts or overrides any non-waivable right or remedy available to consumers under applicable Indian law.

Products that are defective, materially different from their description, incorrectly supplied or damaged in transit will be assessed under the applicable legal framework.